1. Overview

At SlideMasterz, we strive for your satisfaction with our PowerPoint templates. If you’re not fully satisfied, you may be eligible for a refund—subject to the terms below.

2. Who is Eligible

  • Premium Templates purchased directly from our website.

  • Refund requests must be submitted within 2 days of purchase.

🚫 Note: Free downloads, bundles, or third-party purchases are not eligible for refunds.

3. Refund Conditions

A refund will be granted if:

  • The template file is missing or corrupt, and you cannot use it despite our assistance.

  • The template does not function as described on the download page (e.g., missing slides, broken links).

  • You requested a refund within 2 days of purchase and can share examples of what didn’t work for you.

We do not offer refunds if:

  • You’ve opened or modified the file and then changed your mind.

  • The problem is due to usage issues (e.g., PowerPoint version compatibility, user error).

  • It’s been more than 2 days since the purchase date.

  • The payment for the design services has been made and work is in progress
  • If the request of design services for clients personal presentation has been completed and
    delivered

4. How to Request

To request a refund:

  1. Contact us at
    [email protected]     with:

    • Your order number

    • The template name

    • A brief description of the issue

    • Screenshots or examples (if applicable)

  2. We’ll review your request (within 3–5 business days).

  3. If eligible, we’ll process your refund within 7 business days using your original payment method.

5. Partial Refunds or Replacements

When the issue is resolvable (e.g., technical glitch, missing slides), we may offer:

  • A revised file or replacement at no extra cost.

  • A partial refund at our discretion.

6. Contact & Support

Questions about this policy? Reach out at
[email protected]
. We’re here to help!